This training provides a foundation for emerging managers to learn and grow, and experienced managers to  build and enhance their skills. Through experiential exercises and breakout discussions, learning about best practices in leadership will help navigate complex company challenges. Some essential skills for management explored in this training include building high performing and motivated teams, coaching and developing staff, effectively handling change, modeling empathic and constructive communication with difficult customers, incorporating SMART goals, improving processes, delegating and prioritizing tasks, and successfully resolving issues. 

 

Learning Objectives:

- Identify core skills needed to succeed as a leader

- Create team and company-specific SMART goals

- Identify communication barriers and alternatives 

- Improve and enhance management skills